Return Policy
You may return merchandise that you ordered within 14 days of receipt of your order. Please pack the item carefully. We cannot re-credit an item that arrives to us from you damaged in transit. We encourage you to save the original packing materials and make use of them in the event of a return. We recommend that you insure your package as we are not responsible for product returns that arrive to us damaged, and will not credit you for these items. Items returned to us in a standard envelope without padding are almost certain to be damaged by the postal service.
For a return authorization number, please call 1-505-892-2755
The return address is:
Spirit Turquoise
2003 Southern Blvd Ste 102-12
Rio Rancho, NM 87124
Credit Card Policy
All orders are charged soon after they are received, regardless of shipping date. We do this to prevent overdrafts on your account, and to minimize lost time and costs in the case of insufficient funds.
Shipping Policies
All shipments are in a jewelry box and for protection. The method of shippment is Priority Mail with a tracking number. We find their services to be fast and efficient and reasonably-priced.
International shipments are sent by the most cost effective method. We will call you to get your approval for the international shipping charge.
Domestic Shipping Charges
We charge a flat rate of $7.00 for all domestic shipments. If it is a large order, the rate is the same even though it may cost us a little more.
Damaged Goods Policy
If you receive merchandise that is damaged in transit to you, return it in the original package, within 2 days, for a 100% Merchandise Credit, on it's purchase price including shipping charges.